Refund policy
Warranty Policy
At PIVO we stand behind the quality of what we sell. All products carry a warranty against manufacturing defects as follows:
| Product | Warranty |
|---|---|
| WHOOP devices (5.0 One, 5.0 Peak, MG Life) | 3 months |
| Armfit Deep Zero device | 3 months |
| Amazfit Helio Strap device | 1 month |
| Google Fitbit Air | 1 month |
| Garmin Cirqa | 1 month |
| Straps and bands (all brands) | 1 month |
| Chargers and power packs (all brands) | 1 month |
| 2in1 Wireless CarPlay Adapter | 2 weeks |
The warranty period for every device is also stated on its own product page.
Inspection Upon Delivery
We offer an "Inspect Before You Pay" option on straps and bands only. You may open and inspect them with the courier, and if the product does not meet your expectations you can refuse the order on the spot.
All electronic items are excluded — this includes fitness trackers and watches, chargers, power packs, and adapters. These are delivered sealed in their original factory packaging and cannot be opened before payment. The seal is your guarantee that the item is brand new and untouched. Sealed items remain fully covered by the warranty above against manufacturing defects, including defects discovered after opening the box.
Return & Exchange
- Return window: within 14 days of the delivery date, in the case of manufacturing defects.
- Product condition: the item must be in its original condition with all original packaging and accessories.
- Refund process: once we receive and inspect the returned item, your refund is processed within 3 to 7 business days.
- Shipping fees: original shipping fees are deducted from the refunded amount.
Exceptions
Our warranty and return policies cover manufacturing defects only. They do not cover damage from misuse, breakage, scratches, water exposure beyond the product's rating, or failure to follow the product care instructions.
Your satisfaction is our priority. If something is wrong with your order, contact us at 01553630266 or [EMAIL PENDING] and we will make it right.
Warranty Policy
At PIVO we stand behind the quality of what we sell. All products carry a warranty against manufacturing defects as follows:
| Product | Warranty |
|---|---|
| WHOOP devices (5.0 One, 5.0 Peak, MG Life) | 3 months |
| WHOOP accessories (straps, chargers, power packs) | 3 months |
| Armfit Deep Zero device | 3 months |
| Armfit Deep band accessories | 3 months |
| Amazfit Helio Strap | 1 month |
| Google Fitbit Air | 1 month |
| Garmin Cirqa | 1 month |
The warranty period for every device is also stated on its own product page.
Inspection Upon Delivery
We offer an "Inspect Before You Pay" option on straps and bands only. You may open and inspect them with the courier, and if the product does not meet your expectations you can refuse the order on the spot.
All electronic items are excluded — this includes fitness trackers and watches, chargers, power packs, and adapters. These are delivered sealed in their original factory packaging and cannot be opened before payment. The seal is your guarantee that the item is brand new and untouched. Sealed items remain fully covered by the warranty above against manufacturing defects, including defects discovered after opening the box.
Return & Exchange
- Return window: within 14 days of the delivery date, in the case of manufacturing defects.
- Product condition: the item must be in its original condition with all original packaging and accessories.
- Refund process: once we receive and inspect the returned item, your refund is processed within 3 to 7 business days.
- Shipping fees: original shipping fees are deducted from the refunded amount.
Exceptions
Our warranty and return policies cover manufacturing defects only. They do not cover damage from misuse, breakage, scratches, water exposure beyond the product's rating, or failure to follow the product care instructions.
Your satisfaction is our priority. If something is wrong with your order, contact us at 01553630266 or [EMAIL PENDING] and we will make it right.